Managed Workplace Technology Platform for AV & IT
Remote Monitoring & Management
Advanced Security Features
Automated Device Maintenance
Back-up & Restore
The all-in-one solution to monitor, manage, update, and secure all your workplace technology.
AV Intellicore is a managed workplace technology platform that gives organisations complete visibility and control over their audiovisual and IT estate from a single dashboard. Combining AV remote monitoring software, intelligent automation, patch management and asset management, it helps prevent technology failures before they disrupt meetings, presentations or business operations.
Designed for modern workplaces, AV Intellicore continuously monitors connected AV devices, Microsoft Teams Rooms, digital signage, collaboration technology and network-connected equipment to improve reliability, strengthen security and reduce support costs through proactive remote AV maintenance.
Complete AV Management Platform
Unlike traditional AV support tools that simply report faults, AV Intellicore provides a complete AV management platform for monitoring, maintaining and securing workplace technology. From a single interface you can:
- Monitor device health in real time
- Receive instant alerts before users report issues
- Deploy firmware and software updates remotely
- Automate routine maintenance tasks
- Track technology assets throughout their lifecycle
- Generate compliance and performance reports
The result is fewer meeting room failures, lower maintenance costs and a more reliable workplace technology experience.
AV Intellicore – superior features
AV Remote Monitoring and Management
A fast, easy-to-use remote access tool to fix issues remotely and collaborate with on-site technicians. Technicians can remotely access clients’ devices from their asset list for health checks and securely resolve issues.
Easy to Use Intuitive Interface
The platform automically identifies and manages new devices as they come onto the network. Interactive workspaces allow you to customize your dashboard to suit your workload and create your preferred workspace design.
Real-time Ticketing
Tickets instantly display on the screen, providing immediate visibility on critical incidents. AV Intellicore automates tasks to ensure tickets are the right place with the right information with queue, priority and severity.
AV Patch Management
Keeping AV and workplace technology updated is essential for both security and reliability. AV Intellicore simplifies AV patch management by centrally deploying operating system updates, firmware releases and third-party software patches across connected devices.
Automated patch policies help reduce vulnerabilities, improve compliance and minimise downtime while ensuring meeting rooms and collaboration spaces remain secure and fully operational. Proactive preventative maintenance keeps Windows up to date, updates drivers and firmware.
Automation & Scripting
AV support automation enables organisations to resolve many common technology issues without waiting for an engineer. AV Intellicore automatically performs routine health checks, restarts services, applies predefined self healing fixes and generates alerts when abnormal behaviour is detected.
By automating repetitive maintenance tasks, IT and AV teams can focus on strategic projects while users benefit from more reliable workplace technology.
Cloud-based Backups
Back up and manage server, workstation, document, and Microsoft 365™ backups from a single dashboard. Restore files directly from the cloud to any managed device or download files for local restores.
AV Asset Management
Asset documentation including processes, credentials and warranties is fully integrated with AV Intellicore so that important information can be quickly and easily located. This includes asset inventory, warranty tracking, device lifecycle, asset ownership, location tracking and service history.
Reporting, Compliance and Performance Analytics
Every activity taken on every device is logged to provide a full history of its management and the audit data your client may need to prove compliance. A variety of automated reports can be generated the platform.
Features at a Glance
Proactive management to fix issues remotely and collaborate with on-site technicians
Network management and monitoring
Automates most time consuming tasks and supports devices anywhere
Centralised asset management, audit logging and comprehensive reporting
Automate routine security tasks
Enhanced MFA security
Automated device maintenance, backup, notifications and ticket workflow
AV Intellicore Value
Keeps all devices running at peak performance 24/7
Reduces equipment downtime and improve reliability
Significantly reduces the number of on-site visits
An easy way to manage and optimise your service solution
Easy to deploy and integrate with your existing service model
Improves workflow and end-user experience
Delivers fast proactive support and benefit from a fantastic ROI
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AV Intellicore – benefits
Improve efficiency
Remote monitoring and maintenance keep your technology at peak performance, greatly reducing the need for onsite visits.
Reduce costs
There is no need for expensive hardware, in-house IT developers, or technicians to man the service as Display Manager handles the maintenance, hosting, and updates.
Enhance your service offering (white label option)
The hub allows for seamless integration with your existing services so that you retain complete control over your brand whilst adding value, improving efficiency and additional functionality to your support desk.
Customisable (white label option)
AV Intellicore can be customised and configured to meet the specific needs of your clients. For example, maintenance of assets to meet security compliances and a range of reports on the health of your clients’ assets. Get in touch to learn more.
Enhanced security features
Proactive maintenance helps to ensure your devices meet security standards to prevent non-compliances.
Remote Management
Dismiss risks and threats with layered security solutions. The hub includes a comprehensive anti-malware feature that can be easily deployed and scheduled. Endpoint protection with AI prevents, detects, and responds to ever-changing threats and recovers quickly when ransomware or other exploits strike.
Security features include:
- Time-managed patches including security updates
- Antivirus security manager to check events
- Antivirus defender security events
- Antivirus behavioural scan events
- Antivirus defender status
- Signatureless platform
Web protection
This feature includes a Windows® firewall to help protect users from visiting malicious websites that could harm your network and devices.
Automated password protection
Easily manage and retrieve customer credentials and privileged client knowledge. Client passwords, schematics, manuals, company procedures, and network information are stored securely using MFA (Multi-Factor Authentication).
