AV Maintenance & Support Service
Proactive AV Maintenance & Support for Meeting Rooms and Workplaces
24/7 AV monitoring, remote diagnostics, preventative maintenance and rapid engineer response.
24/7 secure monitoring of all your AV/IT assets
Proactive 24-7 AV Maintenance and Support
Reliable AV maintenance and support keeps your meeting rooms, collaboration spaces and workplace technology running smoothly. Our proactive AV maintenance service combines 24/7 monitoring, remote diagnostics, preventative maintenance, firmware and software updates, and expert technical support to reduce downtime and resolve issues before they disrupt your business.
Say goodbye to downtime and hello to productivity and return on your technology investment. Whether you manage a single office or a global workplace estate, our AV maintenance and support service ensures your technology is continuously monitored, updated and supported, allowing your teams to focus on work instead of technology issues.
What is AV Maintenance and Support?
Audio visual maintenance and support is the ongoing management, monitoring and servicing of audio visual and workplace technologies to keep systems reliable, secure and operational. It can include preventative maintenance, remote monitoring and diagnostics, firmware and softare updates, troubleshooting, repairs, asset management and on-site engineering support.
For modern workplaces, this covers all devices from meeting room displays, interactive screens, cameras, microphones, speakers, video conferencing systems, control systems, digital signage and other connected equipment such as access control.
What's included in Display Manager's AV Monitoring & Maintenance Service?
24/7 remote AV monitoring and support
Proactive workplace technology maintenance
Automated remote self-healing processes
Automated health and security updates
Onsite AV engineering and support
Asset and warranty management
Comprehensive reporting and service reviews
Remote device management
We continuously monitor your devices to identify and resolve issues in real-time and deploy automatic updates, and security patches. Our groundbreaking platform AV Intellicore, automates self-healing processes to keep your technology working and minimising disruptions.
Expert AV support technicians
We understand that it can be challenging for in-house IT teams to troubleshoot audio-visual technologies in meeting rooms, conferencing, and event spaces. Our expert support technicians are always ready to help when, or where, your teams are located.
In the event of an issue, the system sends an automatic alert to our support team who take action to remotely diagnose and resolve problems. In rare cases requiring on-site intervention, we dispatch a technician or collaborate with your in-house team to ensure a swift resolution.
Benefits of our Proactive AV Maintenance and Support service
Secure & update all your workplace technology
Fast issue resolution
Virtually eliminate technology downtime
Extend technology lifespans
Increase technology utilisation
Industry security standards compliant
Valuable insights into the health of your technology
Reduce your carbon footprint
Strengthen the security of your audio visual estate and boost performance with Remote AV Monitoring & Maintenance
Prevent vulnerabilities – Regular firmware updates and security patches reduce exposure to cyber threats and outdated software vulnerabilities. Automated Windows and third-party updates, drivers and firmare across your technology estate.
Protect sensitive data – Cameras, microphones and meeting platforms like Microsoft Teams and Zoom, are an integral part of your AV systems capable of handling highly sensitive data. Proactive monitoring will keep your systems updated and secure and protect your business against threats.
Detect issues early – Continuous AV monitoring and automated alerts help identify unusual activity, failing hardware, or configuration problems before they disrupt operations.
Support compliance – Centralised asset management and reporting help businesses maintain standards such as ISO 27001 by documenting updates, device status, and security activity.
Reduce downtime – Remote diagnostics and proactive support resolve many issues before users are even aware of them, keeping meeting rooms and collaboration spaces operational.
Extend equipment lifespan – Preventative AV maintenance, health checks, and performance optimisation help keep AV systems running efficiently for longer, protecting your technology investments. Learn more here.
Improve operational visibility – Detailed reporting on uptime, patching, device health, and network performance give you greater control over your AV technology estate.
Get in touch to learn more about a managed AV service – we can help you build a smarter, safer, more resilient workplace.
AV SOS - Remote Support in Minutes
88% of issues are resolved remotely within minutes!
Technical support when you need it most!
We believe that AV SOS is the fastest audio visual support service on the market! AV SOS is available to all our clients for live technical support.
How AV SOS Works
If you encounter an emergency, for example a camera stops working before an important video conference, contact a technician using our dedicated AV SOS support chat. An expert will respond in minutes and work remotely to resolve the issue. If the problem cannot be resolved remotely, we will arrange for a local technician to visit on-site as soon as possible.
With AV SOS, you are always guaranteed a fast responose. Find out more.
Stay stress free and meeting ready!
AV Intellicore - One point of contact for all your technology
Transform your facilities management operation with just one point of contact for AV maintenance, support and asset management. Benefit from the huge potential for cost reduction, improved equipment reliability, and minimal downtime.
Our technology hub, AV Intellicore provides a complete view of all technologies from audiovisual equipment, telephony, security, IoT devices, and sensors for HVAC, lighting, and everything in between.
Benefits of Audio visual Maintenance & Support
Fast issue resolution
In the event of a problem, skilled technicians resolve issues remotely within minutes or provide on-site support if needed, leading to faster issue resolution.
Secure
https://www.displaymanagervc.com/av-intellicore-technology-support-platform/Our support platform AV Intellicore, complies with stringent industry security standards with a focus on keeping confidential information, including asset lists, warranty management, and drawings secured on the server.
Compliant
Our inteligent support hub AV Intellicore, centralises asset management and includes provides a significant contribution to information required for compliances such as ISO 270001. In addition, we can assist with warranty communication between you and manufacturers, saving you valuable time and resources.
Reliable
Regular preventative AV maintenance and monitoring help keep your AV/IT systems in optimum health. Audiovisual technologies that are easy to use and reliable promote user adoption and enrich experience.
Always up-to-date
We ensure that all your devices are always updated to the latest software to improve reliability and security, reduce the risk of technical failures and increase the lifespan of your equipment to help future-proof your technology investments.
Save money
Benefit from cost savings because of the improved efficiency of your AV & IT systems. Most issues can be resolved remotely reducing downtime and keeping your meeting rooms running.
Maximise ROI
Regular proactive maintenance extends technology lifespans helping you maximise your return on your workplace technology investment.
Scalable
Whether single, multi-site, or global enterprise we can scale our service offering accordingly. This flexibility ensures that your support needs are consistently met as your workplace technology evolves and your business expands.
Knowledge base
From product manuals to trouble shooting your collaboration technology explore our comprehensive knowledge base.
Comprehensive reports on the health of your audiovisual estate
We continuously monitor the health of every device, tracking uptime, installed firmware, patch updates, and more - every minute of every day. This invaluable data is compiled into a comprehensive set of reports, empowering operations management, security, and compliance efforts.
Reports include asset management, security monitoring, business service availability, network reliability, and device status, with flexible delivery options - daily, weekly, or monthly to suit your needs. Additionally, we offer bespoke reports tailored to your specific requirements. Learn more.
What's included
With a managed AV support contract in place, you can focus on your day-to-day operations safely in the knowledge that your audiovisual and IT systems are monitored, supported, and maintained at peak performance.
Our world-class support services include:
- Bespoke support packages
- On-site system and equipment repairs
- Comprehensive, proactive reporting and monitoring service
- Warranty return assistance
- Loan equipment
- Software maintenance and firmware updates
Service Levels
Here is a summary of a typical SLA.
- 24/7 Proactive AV monitoring
- A dedicated engineer and support line
- Problem and incident analysis
- Repair or loan replacement parts
- Firmware updates
- Warranty and manufacturer escalation management
- Asset management including end-of-life/service reporting
- Daily, weekly, or monthly reports
- Quarterly reviews
- Annual health check
Monitoring and maintenance help reduce your carbon footprint
Remote monitoring of AV and IoT assets helps reduce your carbon footprint through central management of equipment usage, better allocation of resources, a reduction in the number of onsite visits for repairs, and elongating equipment lifespans, all of which contribute to more efficient, sustainable, and environmentally responsible operations. Learn how monitoring and proactive maintenance can reduce your environmental.
Protect your investment with proactive AV maintenance and support that reduces downtime, improves security and extends the lifespan of your workplace technology. Contact Display Manager to discuss a tailored maintenance and support package.
We have been working with Display Manager VC for some time now and have been constantly impressed with the amount of innovation they bring to the service they offer. The way they have been continually improving their fast and secure remote support has been excellent. We know we can rely on them to be responsive and deliver a good service, providing confidence that our AV systems will be available when we need them. This has been crucial as we further expand our hybrid working environment.
With the addition of their monitoring capabilities, issues are often fixed before we are even aware of them. Display Manager VC also provide us with a comprehensive, secure, detailed support and maintenance service. This enables us to optimise patching, antivirus, and IT security down to individual devices and tailor it to our stringent cyber security standards. Plus, the extensive daily reporting allows us to follow the performance and the security aspect of all our AV assets both in Swindon and London.
James Sansom, Head of Programme Delivery, Openwork Partnership